No mask, no service: McDonald’s customer attacks drive-through worker over safety rule – San Francisco Chronicle

No mask, no service: McDonald’s customer attacks drive-through worker over safety rule – San Francisco Chronicle

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Customers wait for their drive-thru orders in their car at a McDonald's restaurant in Arlington Heights, Ill., Wednesday, March 18, 2020. (AP Photo/Nam Y. Huh)

A McDonald’s employee in Oakland acknowledged she used to be grabbed, hit and slapped by a customer after she instructed him he needed to construct on a face cover in express to bring together his express, essentially essentially based totally on a criticism filed with a negate agency.

Maria Resendiz, 19, acknowledged she used to be working Saturday afternoon on the restaurant on San Pablo Avenue when she instructed a drive-by customer on the recall-up window that masks had been required for provider and refused to provide him the two double hamburgers and one express of french fries he had ordered on the drive-up microphone.

In a four-page criticism filed with the California Occupational Security and Health Administration, Resendiz acknowledged the unidentified customer spoke back to her demand with a string of racial slurs and threats of violence sooner than parking the car, returning on foot to the window, forcing it commence and grabbing her.

“The person used to be in a position to hit me regularly,” Resendiz acknowledged within the criticism. “He grabbed my neck and my shirt.”

The disturbed younger lady, a two-year-feeble with McDonald’s, described the suspect as a gargantuan slender man in his 20s, carrying a sad jacket and sweatpants, and driving a white automobile.

She acknowledged she used to be taken by ambulance to Highland Clinical institution, treated for neck and finger accidents and that her horny hand and arm had been positioned in a solid.

In a assertion, restaurant owner Michael Smith acknowledged Resendiz’s supervisor called police and shared security camera photographs with officers.

“Security and security are our top priority,” Smith acknowledged.

Oakland police spokeswoman Johnna Watson acknowledged Resendiz used to be “assaulted and threatened” and that officers had been investigating.

Quickly sooner than the assault occurred, Resendiz acknowledged she requested Smith what she used to be speculated to manufacture if a customer attempted to recall up an express with out carrying a cover.

“He instructed me … to reveal the buyer to construct on the cover (and) if they refuse, we are in a position to’t give them provider,” Resendiz acknowledged in her criticism.

Since the assault, Resendiz acknowledged, she can’t sleep.

“When I conclude my eyes, I ponder about all the pieces again. I ponder about the attacker’s face. I salvage essentially anxious and frightened and frightened. And I must lock every window now,” she acknowledged.

The pandemic, Resendiz acknowledged, is bringing out the worst in many speedy-food prospects.

“I salvage it about the wretchedness we’re in with COVID and that folk are pressured out but that’s no longer an excuse for workers at speedy food restaurants to probability their lives,” she acknowledged. “We’re no longer burgers and fries. We’re other folks. Two McDoubles and a diminutive fries, that’s no longer something that’s price getting injured over.”

Steve Rubenstein is a San Francisco Memoir workers author. Email: srubenstein@sfchronicle.com. Twitter: @SteveRubeSF

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